CHECKLIST

If you answer No to any of these questions on our checklist, your quality may not be up to global standards. This means areas of your business may be faltering instead of flourishing in a dynamic and competitive marketplace.

Do your decision-makers receive the current, relevent information they need?

Does each relevant staff member in your business understand how they affect customer service? And how they fit into the goals for growth and success?

Is your internal Quality team...

• Trained to maintain overall excellence?
• Empowered to turn chaos into trend analysis?
• Aware that complaints form the basis of growth and change?

Do your Teleservice consultants...

• Know exactly what your customers expect?
• Attain First Call Resolution?
• Consistently create a delightful experience for your valuable customer?

 

WHAT DOES AQS DO?

AQS Job Profiling EXPLORES employees' natural competencies, a Training Strategy EXPANDS their repertoire and effectiveness, and the Quality Software Training UNLEASHES them as an asset base to your company. Equally important, it creates criteria by which employees can be ASSESSED.

Departments, people and processes must be SYNCHRONISED, and clear areas of responsibility delineated. Empower your staff to analyse trends and feed high quality data back into an organically adaptive customer interface. AQS will help you create a CONSISTENT EXPERIENCE OF CUSTOMER DELIGHT to ensure your business keeps the edge in the marketplace.

DO I NEED TO TAKE THE ENTIRE SET OF SERVICES OFFERED BY AQS?

No. While the set of services AQS offers is comprehensive and integrated, it is because AQS understands and manages the entire quality landscape of a business.

The assessment aspects of the service offering allow AQS to pinpoint the problem areas and compile a report on both problems and solutions. Companies that are strong in some areas and weak in others need to know which areas need work and which simply need integration.

The competencies of internal staff play a large role in determining which areas can be solved internally and which require further attention from AQS.

WHERE IS AQS BASED?

AQS is based in Johannesburg, South Africa. While having established itself firmly in the South African business landscape, international travel and business relationships have always formed part of AQS' knowledge of the highest global standards in quality and customer care.