THE AQS SERVICE OFFERING

CUSTOMER DELIGHT SURVEYS and INTERNAL DELIGHT SURVEYS give us the information we need to cross-reference how a corporation can increase their level of customer service by focusing on the areas that require attention.

How employees benchmark their own performance, and what a customer requires from your business to be delighted, are the two crucial aspects of this data collection process. The results show the exact distance a corporation has to cover to reach specific, deliverable and measurable goals.   These surveys allow the organization to increase their efficiencies and reduce costs.

THE QUALITY ENHANCEMENT AND DEVELOPMENT PROGRAM involves an audit of the existing customer interface. AQS compiles a deliverable report on how to synchronize core competencies across various processes to reach a reflexive, result-based customer interface.

Any aid in implementing these recommendations is provided to create a superb customer interface, reduce costs, streamline processes and give you an "edge" through the focus on your customer.

Through these programs, AQS empowers a team of internal staff members to perform COMPLIMENTS AND COMPLAINTS MANAGEMENT . Many businesses avoid dealing with their complaints, not knowing that it is one of the surest ways to analyse what your customer wants from you. Out of the data collected from a complaints line, trends are analysed, overall performance can be assessed, problems addressed and that crucial aim of customers receiving first call resolution is attained.

It is this team that effects CUSTOMER RELATIONSHIP MANAGEMENT , applying core concepts to win, retain, delight and expand your client base on an ongoing basis.

JOB PROFILING identifies employees' natural competencies so that a Training Strategy can be developed to deepen and enhance core competencies as an asset base to your company. Equally important, it creates criteria by which employees can be assessed.

CHECKLIST

If you answer No to any of these questions on our checklist, your quality may not be up to global standards. This means areas of your business may be faltering instead of flourishing in a dynamic and competitive marketplace.

Do your decision-makers receive the current, relevant information they need?

Does each relevant staff member in your business understand how they affect customer service? And how they fit into the goals for growth and success?

Is your internal Quality team...

• Trained to maintain overall excellence?
• Empowered to turn chaos into trend analysis?
• Aware that complaints form the basis of growth and change?

Do your Teleservice consultants...

• Know exactly what your customers expect?
• Attain First Call Resolution?
• Consistently create a delightful experience for your valuable customer?

WHAT DOES AQS DO?

AQS Job Profiling EXPLORES employees' natural competencies, a Training Strategy EXPANDS their repertoire and effectiveness, and the Quality Software Training UNLEASHES them as an asset base to your company. Equally important, it creates criteria by which employees can be ASSESSED.

Departments, people and processes must be SYNCHRONISED, and clear areas of responsibility delineated. Empower your staff to analyse trends and feed high quality data back into an organically adaptive customer interface. AQS will help you create a CONSISTENT EXPERIENCE OF CUSTOMER DELIGHT to ensure your business keeps the edge in the marketplace.

DO I NEED TO TAKE THE ENTIRE SET OF SERVICES OFFERED BY AQS?

No. While the set of services AQS offers is comprehensive and integrated, it is because AQS understands and manages the entire quality landscape of a business.

The assessment aspects of the service offering allows AQS to pinpoint the problem areas and compile a report on problems and solutions. Companies that are strong in some areas and weak in others need to know which areas need work and which simply need integration.

The competencies of internal staff play a large role in determining which areas can be solved internally and which require further attention from AQS.

WHERE IS AQS BASED?

AQS is based in Johannesburg, South Africa. While having established itself firmly in the South African business landscape, international travel and business relationships have always formed part of AQS' knowledge of the highest global standards in quality and customer care.